Product support

A question about your hot facial towel dispenser or refills? Email Support@vayndohome.com or call +1 (505) 528-3904. Include your order number and product name, if available.

Before your first use

Read the instructions supplied with your unit. Follow the setup, power compatibility, filling and cleaning guidance for your specific product. If your guide is missing or unclear, contact us before using the appliance.

Compatible towel refills

The dispenser uses compatible compressed, disposable facial towels. Do not load regular washcloths or bath towels. Follow the supplied loading instructions.

Shop Facial Towel Refills — 60 pieces

Collecting and using your towel

Wait for the ready prompt before collecting the towel. Unfold it and check its temperature before touching your face. Follow the supplied instructions for safe use and care.

Help with an order

For a damaged, incorrect or defective item, contact support and describe the issue. Photos may help us understand what happened. Our Return & Refund Policy explains your 30-day guarantee.

For delivery estimates and tracking help, see our Shipping Policy.

Email: Support@vayndohome.com
Phone: +1 (505) 528-3904
Email customer support: Monday–Friday, 9:00am–5:00pm.